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For an
HTML version of the FAQ section click
HERE
Click
on arrows at left to expand menus and view answers to the questions
 I can't see the entire site in my browser window. How do I change my monitor resolution?
- On a Windows 95/98/NT/2000/ME/XP Machine:
1. Right Click on the "Desktop" and scroll down and click on
"Properties"
2. In the "Display Properties" window click the "Settings"
tab
3. At bottom right change the "Screen Resolution" to at least 1024 x 768
4. Click "OK" to change settings then "Yes" in the "Monitor Settings"
window
- On a Mac OS X
Machine:
1. Open the System Preferences (either from the Dock or from the Apple menu).
2. Open the Displays Panel and choose the Display tab.
3. On the left of the Displays tab you can select one of the Resolutions from the list. Higher resolutions
allow you to see more “stuff”. IT is recommending at least 1024x768 unless you have a specific reason
to use a lower resolution.
4. Quit or close the System Preferences when done.
How do I enable Plug-ins such as JAVA and FLASH to view entire site content?
- To Enable Java in Microsoft Internet Explorer 6.0:
1. Click Start, select Settings and Control Panel.
2. Double-click Internet Options to open Internet Properties.
3. Click the Security tab.
4. Select Internet and click Custom Level.
5. Scroll down to Scripting of Java Applets and select Enable.
6. Click OK.
- To Enable Java in Netscape Communicator / Navigator 6.0:
1. Click Edit, and select Preferences on the menu bar.
2. Click on the word Advanced.
3. Click to check mark Enable Java on the right hand side of the screen.
4. Click OK.
- To Enable Java in America Online 9.0:
1. Click Start, select Settings and Control Panel.
2. Double-click Internet Options to open Internet Properties.
3. Click the Security tab.
4. Highlight Internet and click Custom Level.
5. Verify that Active Scripting, Allow paste operations via script, and Scripting of Java applets are
either set to Enable or Prompt in the Scripting section.
6. Click OK.
- For other browser versions go HERE
- If you need to download the latest version of java you can get it
HERE
- If you don't see an animation playing on the entrance page of the site, you may not have the
FlashPlayer Plug-in. Download it
HERE
1. Click the "Download Now" button to begin installing Macromedia Shockwave Player.
2. When asked, save the Installer to your desktop.
3. When the download is complete, locate the Installer and double-click on it. The Installer will
launch and dialog boxes will lead you through the rest of the installation process.
4. When the Macromedia Shockwave Player movie begins playing, your installation is successful.
I click on some links and nothing happens.
You may need to modify your popup controls to allow access for this Web Site.
- To add a site to the "Allowed Sites" list in
Netscape 7.2:
1. Start Netscape 7.2.
2. Click the “Edit” menu and then select preferences.
3. In the left hand panel, double click the words “Privacy & Security” or single click the triangle
near them.
4. Select “Popup Windows” below “Privacy & Security”.
5. In the right hand panel, check the “Block unrequested popup windows” box.
6. Click the “Allowed Sites…” button to the right.
7. Add "getincontrol.org" to the list of Allowed Web Sites.
8. Click “OK” to close the Allowed Web Sites window and “OK” again to close the preferences window.
- To add a site to the "Allowed Sites"
list in Internet Explorer:
1. Start Internet Explorer.
2. On the Tools menu, click "Internet Options".
3. Click the "Privacy" tab.
4. Under "Pop-up Blocker" enable "Block Pop-ups" then click on "Settings"
5. At top, under "Web sites to allow" enter "www.getincontrol.org"
6. Click
"Add" and then "Close" at bottom of window
How do I register and pay for the ISIC course?
- To register and pay for the course you need a major credit card ie. VISA, MC, AMEX, DISCOVER.
Just click on the "Sign-up" link on the top bar and follow the instructions to pay through our Secure Server.
Once you have paid, you will receive a "Transaction ID" and will be able to
choose a "Username" and
"Password" for this course. Make sure to
save your secure information in a safe place as you will need
it for your final course Exam.
I do not have a Credit Card. How do I pay for the ISIC course?
- If you don't have a major credit card you can make out a cashier's check or a money order payable to
ISIC Inc. in the amount of $49.95 and mail it to 252 West 29th Street, New York, NY 10001.
Don't forget to
enclose your full name, contact information such as current address, phone
number
and e-mail. For proof of age, include a copy of one of the following:
Driver's License, Birth Certificate,
Passport, Military ID, Student ID with
Photo, etc. Once we have received your payment and information
we will
contact you with your assigned username and password for the course. If you have any
questions, contact us by phone at
718-524-0308 or by e-mail at
admin@getincontrol.org
How do I log-in to view the course material?
- Once you have paid for the ISIC Course through our secure server you will be taken to a menu where
you will choose a “username” and “password” that you will use to access the course.
Simply click on
the LOGIN link on the top left of any page, enter your
chosen “username” and “password” and you're in!
If I don't pass the ISIC Exam, can I take it again?
- Yes, you can re-take the ISIC Exam if you don't pass it the first time for a processing fee of $19.95.
Once you take the innitial Exam upon course completion, you will
your final score at the end of the
exam. If you do not get a passing grade you can proceed to the
SIGN-UP link on our site and click
on "RE-TEST SECURELY" button to take the test again.
When will I receive my Certificate of Completion?
- Your Certificate of Completion will be mailed to you within 48 hrs of your completion of the ISIC course
and successful passing of the Exam. If you do not receive your
Certificate within 2 weeks of Course
comletion, please contact our Customer Service department at
admin@getincontrol.org or call us
at
718-524-0308.
Who can I contact if I'm having problems with the course?
- You may contact our Technical Support department every day of the week (Mon - Sun) from 9am - 9pm
Eastern Standard Time (NY time) by calling
718-524-0308. You can email us
7 days a week, 24 hrs a day at
tech@getincontrol.org. Emails are usually answered within 12 hrs.
In the meanwhile, you can check out our
FAQ section for possible solutions
to problems.
How old do I need to be to take the ISIC Course?
- The New York State law dictates that you have to be at least 17 years of age to be licensed in the following Appearance Enhancement Professions: Cosmetology, Esthetics,
Nail Specialty, Waxing, Natural Hair Styling
and Barbering. Therefore, you need to be at least 17 years of age by the time you take the ISIC NY State
Aproved Exam offered as part of the
ISIC Course.
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